Connecting you globally from Australia
By combining Virgin Australia's renowned customer service with Qatar Airways' world-class fleet, 28 new weekly flights will commence on the following long-haul international routes in 2025. Qatar Airways will be operating these routes on behalf of Virgin Australia with a VA flight number (VA1 - 29).
Sydney
Flight numbers: VA1 and VA2
Flights from Sydney to Doha begin 12 June 2025. Flights from Doha begin 13 June 2025.
Brisbane
Flight numbers: VA15 and VA16
Flights from Brisbane to Doha begin 19 June 2025. Flights from Doha begin 20 June 2025.
Perth
Flight numbers: VA21 and VA22
Flights from Perth to Doha begin 26 June 2025. Flights from Doha begin 27 June 2025.
Melbourne
Flight numbers: VA7 and VA8
Flights from Melbourne to Doha begin 1 December 2025. Flights from Doha begin 2 December 2025.
Manage your booking
Important note
The below information applies to guests who have booked directly with Virgin Australia, who are travelling between Australia and Doha, Qatar on flight numbers VA1 to VA29 (inclusive) operated by Qatar Airways on behalf of Virgin Australia. If your flight number is outside of that range or for information about Virgin Australia and Qatar Airways codeshare flights please refer here.
If you have booked your flights directly with Qatar Airways, please visit qatarairways.com for further information. For trips booked through a travel agent, please contact your travel agent for assistance.
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Changing your flight
The information below sets out change rules that are applicable for all bookings including those made using Velocity Points + Pay. If you make changes to your upcoming flight, the below change fees may apply.
When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking. Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.
If you make changes to your upcoming flight, the below change fees and any applicable fare difference may apply.
A fare difference will be payable where you make a change and your new fare is more expensive than your original fare. Requesting a change to your booking may require you to rebook all flights on your return itinerary and pay any applicable fare difference for all flights. This will depend on the conditions applicable to your booking and the type of change being requested, as set out in your fare rules. Any change fees, taxes and fare difference will apply per person, per booking. The change fees outlined below are subject to your rights under the Australian Consumer Law or other applicable laws. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
Economy: Choice Economy: Flex Business Prior to scheduled departure $200 AUD fee
plus fare difference$125 AUD fee
plus fare difference$400 AUD fee
plus fare differenceNo show $400 AUD fee
plus fare difference$400 AUD fee
plus fare difference$800 AUD fee
plus fare difference -
Cancelling your flight
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. The cancellation fees outlined below are subject to your rights under the Australian Consumer Law or other applicable laws. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
The below fees and refund options apply for cancellations made prior to scheduled departure.
Economy: Choice Economy: Flex Business Receive a travel credit (direct bookings with Virgin Australia only) $200 AUD fee
$125 AUD fee
$400 AUD fee
Refund to original payment method $400 AUD fee
$200 AUD fee
$500 AUD fee
Flights booked with Velocity Points
Economy: Choice Economy: Flex Business Receive a travel credit^ $200 AUD fee
$125 AUD fee
$400 AUD fee
Refund to original payment method+ $400 AUD fee
$200 AUD fee
$500 AUD fee
The above fees and refund options apply for cancellations made prior to scheduled departure.
^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.
+For refund to original payment method including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.
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Managing seats
Guests who have booked directly with Virgin Australia can now manage their seats via our Manage Your Booking portal.
If your journey takes you further than Doha with Qatar Airways or other airlines, please visit the relevant airline’s website for seat selection.
For bookings made through Travel Agents or third parties, please contact them to arrange seating requirements.
Economy: Choice Economy: Flex Business Choose your seat* For Red, Silver or Non Velocity members advance seat selection is available for purchase online*
Complimentary advance seat selection is available online* for Gold and Platinum guests
Complementary advance seat selection is available online*
Complimentary advance seat selection is available online* Change your seat* For Red, Silver or Non Velocity members who have purchased a seat please contact our Guest Contact Centre, other seat changes can be made online. Available online* Available online* *For further terms and conditions around seat selection and management please refer to view our VA1-29 Seat Selection Terms and Conditions.
*Advance seat selection may be available for Virgin Australia international long haul flights between Australia and Doha (operated by Qatar Airways), with VA flight numbers VA1 to VA29 (inclusive). Seat selection on Economy Choice fares will incur an additional fee, unless you are a Gold or Platinum Velocity member. Seat selection for Flex and Business fares is included. Guests can contact our Guest Contact Centre on 13 67 89 to find out more.
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Baggage
Carry-on baggage
Carry-on baggage allowance
Economy (Choice or Flex)
7kg total (1 piece max.)*
*Max dimensions - 50cm x 37cm x 25cm
Business
15kg total (2 pieces max.)*
*Max dimensions - 50cm x 37cm x 25cm
Plus, bring a personal item
You can also carry personal items such as one handbag or one small briefcase; one coat, cape or blanket; one umbrella; one pair of crutches or a walking stick; one small camera or binoculars; limited reading material; an infant’s carrying basket; duty-free items purchased on the day of your flight.
Carry-on baggage restrictions
Carry-on baggage that exceeds the carry-on weight and size limits listed above are not permitted because they pose a safety risk and may cause injury to our guests and team members. Baggage that exceeds the carry-on limits will need to be checked into the aircraft’s hold and will be available for collection at the baggage carousel at your destination. Baggage charges may apply.
Please note that laptops are considered part of your weight allowance for carry on.
Checked baggage
Checked baggage allowances for flights to / from Doha, Africa, Oceania, the Middle East, Asia and Europe
Baggage allowance for guests traveling on flights to / from these destinations is calculated in total weight. Multiple pieces of checked allowance are allowed but the total weight must not exceed 32kg (70lb) per bag for safety reasons.
Economy: Choice Economy: Flex Business Red, Silver or Non Velocity Member 25kg 30kg 40kg Gold Velocity Member 45kg 50kg 60kg Platinum Velocity Member 50kg 55kg 65kg Maximum baggage size
The maximum dimensions per bag should not exceed 158cm (length + width + height).
Checked baggage allowances for flights to / from The Americas
Economy (Choice or Flex) Business Red, Silver or Non Velocity Member 1 bag not exceeding 23kg 2 bags not exceeding 32kg each Gold Velocity Member 2 bags not exceeding 23kg each 3 bags not exceeding 32kg each Platinum Velocity Member 3 bags not exceeding 23kg each 4 bags not exceeding 32kg each Maximum baggage size
The maximum dimensions per bag should not exceed 158cm (length + width + height).
Overweight, oversized and fragile items
For further assistance and information please contact the Virgin Australia Guest Contact Centre.
Baggage services
If your baggage is lost or damaged and you require assistance, please locate the Qatar Airways signed baggage services counter at your arrival airport, otherwise you can contact one of the below offices during opening hours. Alternatively, the Qatar Airways live chat is available through the Qatar Airways website or Mobile App.
Brisbane
Qatar Airways (handled by Menzies Aviation), Phone: +61 (0)7 31141277 Fax:+61 (0)7 31141269 , Email: [email protected], Office Hours: 0630 - 2300
Doha
Qatar Airways, Hamad International Airport, P.O. BOX 22550 Doha State of Qatar, Phone: +974 40105586, Email: [email protected], Office hours: 24 hrs baggage services
Melbourne
Qatar Airways (handled by Menzies Aviation), Phone: +61 (03) 7007 4665, Email: [email protected], Office hours: 0900 - 2100
Perth
Qatar Airways (handled by Menzies Aviation), Perth International Airport, Phone: +61 467 793 838 & +61 400 23, Email: [email protected], Office hours: 0600 - 0200+1
Sydney
Qatar Airways (handled by Menzies Aviation), Email: [email protected], Office hours: 0700 - 2200
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Specific assistance and meal requests
Specific assistance
At Virgin Australia, we understand that every traveller is unique, and we are committed to ensuring a comfortable and seamless journey for all. Whether you require assistance due to a disability, medical condition, or special circumstance, our team is here to provide support tailored to your needs. To find out about the range of services and resources on offer, please contact the Virgin Australia Guest Contact Centre.
Special meal requests
Please ensure that special meal requests are added to your booking a minimum of 24 hours prior to departure via Manage Your Booking.
Virgin Australia cannot guarantee an allergy-free environment on board the aircraft. If you have a life-threatening allergy, you must carry appropriate medication with you, within easy reach and be able to administer it if required. Please see our Medical Conditions page for further information.
Disruptions
In the event of a disruption to a Virgin Australia flight operated by Qatar Airways (flight numbers VA1 to VA29), either Virgin Australia or Qatar Airways will assist you with alternative flight options, depending on the time to your departure.
What if Virgin Australia cancels your flight?
If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.
If the new flight time is not suitable to you, we may transfer you to a service operated by another carrier to your original destination, subject to your agreement.
If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.
Check-in
Online check-in
Online check-in is available for journeys that commence in Brisbane, Melbourne, Perth and Sydney and opens at 48 hours prior to departure (unless you are traveling on to the USA in which case it will open at 24 hours prior to departure).
If your journey is eligible for online check-in you will receive a check-in reminder email (to your designated email address) and the Virgin Australia App will prompt you to check-in online.
Checking in at a domestic, regional or short haul international airport
Guests who are travelling with us on a VA domestic, regional or short haul international flight before connecting to one of Virgin Australia’s international flights to Doha will need to proceed to the airport to check-in.
| Domestic & regional departures | You will be checked-in and receive a boarding pass for your domestic flight only and your bags will be checked through to your final destination. Upon arrival in Brisbane, Perth, Sydney or Melbourne please proceed to the Qatar Airways check-in area located in the international terminal (please refer to the “Checking in from a main hub” section below) to check-in and collect your onward boarding pass(es). |
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| Short haul international | You will be checked-in and receive a boarding pass for your flight to Australia only, your bags will be checked through to your final destination. Upon arrival into Australia, please proceed to the international transit desk within the international terminal to be checked-in for your international journey and collect your onward boarding pass(es). You do not need to collect your bags. If you have an extended wait between flights, note that you can only exit the airport and enter Australia if you meet the Travel and entry requirements. |
Checking in from a main hub
Important note
Airport check-in opens 3.5 hours prior to departure and closes 1 hour prior to departure. When arriving at the airport please always ensure that you are checking the airport display screens for check-in information.
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Brisbane Airport
Check-in
Arrive at the Brisbane International terminal least 3 hours prior to departure and proceed to the Qatar Airways check-in zone. You can complete check-in or print your bag tags via the co-branded Virgin Australia and Qatar Airways kiosks.
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Melbourne Airport
Check-in
Arrive at Melbourne International terminal (Terminal 2) at least 3 hours prior to departure. As Qatar Airways and Virgin Australia desks are located in close proximity to each other please ensure you proceed to the Qatar Airways check-in zone to check in and bag drop.
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Perth Airport
Check-in
The domestic and international terminals at Perth airport are connected, ensure that you are at the international section of the terminal and proceed to the co-branded Virgin Australia and Qatar Airways kiosks to check-in. Check-in is also available via the Qatar Airways check-in counters.
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Sydney Airport
Check-in
Arrive at Sydney International terminal (Terminal 1) at least 3 hours prior to departure and proceed to the Qatar Airways check-in counters to check in and bag drop.
Checking in for return to Australia
On your return to Australia, online check-in will be made available for all journey types through Qatar Airways 48 hours prior to departure (unless you are departing from the USA in which case it will open 24 hours prior to departure): Qatar Airways online check-in.
If you are departing from Doha, check-in counters for Economy guests are located in the main terminal please check the departure boards for which zone and row. Business class guests may check-in at the Al Mourjan Business premium check-in (Row 2).
For all guests arriving into Australia and transferring to a domestic flight via Brisbane, Sydney, Melbourne or Perth, you will be required to collect your bags and pass through customs and immigration before rechecking your bags for your onward flight.
At the airport
Australian international airports
Our Business class, Velocity Gold and Platinum guests travelling from Brisbane, Sydney and Perth may enjoy complimentary access to the following lounges prior to departure.
Australian domestic airports
For lounge information at our Domestic terminals please click through our Lounges page for more information.
Doha (Hamad International Airport)
Support
If you have any questions regarding a Virgin Australia international long-haul flight between Australia and Doha (operated by Qatar Airways on behalf of Virgin Australia), please see below for contact options.
For flights booked via a travel agent or agency, please reach out to the relevant travel agency contact for any questions or concerns.
Calling from outside Australia?
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International calling
Calling from Contact number Australia 13 67 89 New Zealand 0800 670 000 United States of America 1855 253 8021 Japan +61 7 3119 7089 China +61 7 3119 7048 Hong Kong +61 7 3119 7078 United Arab Emirates 8000 612 002 United Kingdom 0800 051 1281 Anywhere else in the world +61 7 3295 2296